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Your Voice in Atom
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Your Voice in Atom
Do you have an idea to improve Atom? This is your space. Our roadmap is fueled by your feedback. Suggest, comment and vote so that we can build this together.
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Reporteria (6)
Campaigns (17)
Flowbuilder (27)
Integrations (10)
Tray (10)
Configurations (8)
Mobile APP (0)
Calls (0)
Voice Agents (smartons) (1)
Text agents (smartons) (7)
Templates (2)
Automated tasks (0)
Category (0)
Create experiments with different templates in flow campaigns
Although today you can place the experiment component in outgoing webhook, typing and dynamic list flows, for campaign flows it's not possible, so it's not that easy to create simple experiments and I have to create different lists with different flows and then compare it in reports
0
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Campañas
2
Facilitate the search of fields for mapping in static lists
0
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Campañas
1
Allow editing outbound (outbound) flows
2
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Flowbuilder
4
Keyboard configuration
In order to speed up time and provide support on the subject of drafting, it would be wonderful if atom has the same configuration of mobile WhatsApp as when starting writing the first letter is capitalized by default, this would help the agent to make the interaction with the customer more professional and polite.
0
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Bandeja
1
Allow sending campaigns based on results of other campaigns (read, answered, etc...)
It is currently very manual to be able to send a follow-up campaign based on the behavior of the user p.ej to send to someone who did not open a message
0
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Campañas
1
Fast voice response
ability to create voice notes that are saved as quick answers that advisors can use
0
1
Assign conversation to a specific agent
Use case: internal agents send templates and need the conversation to be assigned to the agent who sent it (not just any agent in the group). Suggested parameter: assignToAgentId or assignToAgentEmail. Type: fixed assignment (priority) and dynamic (desirable).
0
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Plantillas
1
API for downloading chat conversations
I am looking for an API that allows downloading all chat conversations from a month. Having such an API would streamline the process of accessing and managing conversation data, making it more efficient for users who need detailed records.
0
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Integraciones
5
Export flows in pdf or png
I request that there be a button or way to be able to export my flows in a format other than JSON and that is pdf or png.
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Flowbuilder
1
Static lists - let you download contacts that weren't taken ok
When you upload a csv base, when it doesn't take all the numbers from you, let me leave you somewhere to download the ones that weren't uploaded
0
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Campañas
1
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