Your Voice in Atom

I have two channels operating in the same environment, however, we have identified that both when viewing templates and in some reports, the names configured in the channel section are not displayed. Is there a way that in these visuals you can show the names of each channel? This is important because the customer has a total of 10 numbers , of which 5 belong to one channel and 5 to another , so it is currently difficult for them to identify which university each line corresponds to when reviewing templates, configurations or reporting. I remain attentive to your comments.

Problem Currently, when a new group is created within the platform, it is necessary to enter each existing type and manually add the new group so that the types are available in that group. In accounts with a high volume of typifications, this process can be very operational and time consuming. Proposal for improvement Incorporate functionality that allows a group to be massively associated with multiple existing typifications. Some options could include: Multiple selection of typifications with mass actions. Option to replicate group associations from another existing group. Import/export tools for managing typifications. Expected benefit Reduce configuration time when creating new groups, sites or work teams, facilitating the administration of typifications and reducing the risk of errors due to manual configurations.

Would it be possible for users to create typifications and labels for conversations in different chats?

When you have a bot connected to multiple channels and you have a new version, connecting and connecting to the new one is redundant

Clarify and centralize the assignment rules that operate inside and outside the flowbuilder.

Notification when the account is about to reach the limit of available conversations (fear of remarketing).

I think it would be very useful if you could export configuration data, for example typifications or labels, and if you could import csv or excel with configurations

When I need to create a group, I have to assign typifications, then templates and everything one by one you should be able to clone a group in every way and simply change the name. In addition, it should be possible to assign massively to groups and not one to one