Your Voice in Atom

Allow the current conversation summary to be used as a variable within flowbuilder, without the need to generate it until the conversation is assigned to an agent

That the undo button also works with prompts and texts. for example: if I delete or adjust something in the formatter, if I press the arrow to undo that action, let it work too

Previously, variables were shown as small labels or pills, which made it easier to identify them.

We have a client, Banco Delta, who wants to send a campaign with personalized PDF attachments for each customer. Each PDF would be a personalized letter for each client. It would be beneficial if your platform could support sending campaigns with such personalized attachments.

Currently, the formatting component only allows you to save a single result, so in many cases you have to add multiple formats together to be able to save the result in multiple fields.