Your Voice in Atom

It is important that in this monitoring module, an incoming conversation has the possibility of being identified with colors or with a star, an indicator or label, to identify which is a NEW conversation and set another as “ATTENDED or ASSIGNED”, so that it works as the inbox for emails, and the services provided can be viewed and classified using colors or stars or indicators etc... since the filters that are currently not functional for us. The idea is to improve the user interface in this module so that it obviously looks or works just like an email inbox to follow up on incoming conversations or services.

I would like them to add subcategories for quick answers, in addition to that, that they add the function of eliminating those that are no longer used and not just deactivating them

the typified conversations, such as potential customer etc., every 2 or 3 days a notification or reminder from your typified customers

It would be great if in internal messages that can be left in conversations, you can @ other users, and that they receive a notification. This will make it much easier to give agents feedback on specific conversations.