Hello, my improvement proposal is focused on the contact template, since to resume a conversation the message that should reach the customer when they already have a “serious” approval 👋 Hello! We're writing to you because your request has already been approved and all you have to do is complete the process so you can enjoy your product. 🎉 Are we continuing with the last steps? We're here to help. ✅”

If you are a customer who barely has serious interest: 👋 Hello! We saw that you showed interest in your pre-approved product and we didn't want to miss it. 😊 Would you like to resume the process? We are here to accompany you every step of the way. ✅

I feel that we are limited to providing better contact to the customer since he is looking for us.