A new synchronization rule gives you the power to define when HubSpot contacts are created in Atom. ✨
#
What's new? 🎉
Now
you decide when your HubSpot contacts are created in Atom
. We added a new synchronization rule that gives you control over when a contact created in HubSpot is replicated in Atom: instantly, or only when the interaction actually begins. You define behavior based on your operation. 🙌
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How does it work? ⚙️
Everything is managed from a single option:
"Create customers in Atom from HubSpot without conversation"
. Depending on how you leave it, it completely changes the way Atom brings your contacts:
  • 🔴 Option off (default behavior) :
    contacts created directly in HubSpot
    not
    automatically travel to Atom. They only arrive when you import them manually or when you send them a template or a webhook. Ideal for keeping your base clean and focused on real conversations.
  • 🟢 Option turned on:
    every new contact in HubSpot is automatically replicated to Atom, even if they don't have an active conversation yet. Perfect if you want both platforms to always be mirrored. 🔄
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How to set it up? 🛠️
Activating or deactivating it takes seconds, directly from your platform:
  1. Go to
    Settings > Platform > Integrations > HubSpot
    .
  2. Open the
    HubSpot Contact Properties
    section.
  3. Look for the option
    "Create customers in Atom from HubSpot without conversation"
    .
  4. Turn it on or off depending on how you want to synchronize your contacts. Ready! ✅
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