What's new?
Your agents can now recover inactive conversations based on where each customer left off. You can create up to 5 recoveries with their own conditions, to insist on the one who was about to schedule and not to the one who just greeted. In addition, you can avoid messages after hours.
Key Features:
Conditions in natural language: define when each recovery applies, for example “only if the customer asked for prices”. The first one on the list to be fulfilled applies.
Own attempts and schedules: each recovery has up to 3 attempts with their times and their shipping days and slots. If an attempt falls after hours, it is postponed rather than lost.
Contact record: each recovery saves a value in a contact field, so you know which recovery was applied and you can segment.
Test in the simulator: force the next attempt and verify what recovery is applied, without waiting for real times.
How to access?
Go to Cortex → Global Configuration Panel → Recovery → choose the Custom mode and create your recoveries.
