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What's new?
Through stickers and voice notes, connect in a more authentic way, allowing you to transmit immediate trust through pre-recorded audios and create much more enjoyable and visual experiences at every stage of your customer's journey.
Key Features
- Automated closeness (Voice) :configure messages and convert them into voice notes, choosing the language and voice you prefer. Use it to give personalized welcomes, explain complex processes or recover abandoned leads, simulating an instantly recorded message.
- Visual expression of your brand (Stickers) :Say goodbye to boring bots. Use stickers to confirm order statuses, celebrate support resolutions, or simply break the ice.
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How to set them up? 🛠️
Implementing these new formats is super fast and intuitive directly from your platform.
To set up Stickers:
- Go to Settings > Messaging > Stickers.
- Upload the files you want to store them in your visual library.
- Open the Flowbuilder and add a message component.
- Select the type of Sticker message and you're done!!
To set up Voice Messages:
- Inside the Flowbuilder, add a message component.
- Select the Text to Speech format.
- Type the exact text you want your customer to hear.
- Select the language and choose the voice that best represents your brand's personality.